State Farm® Insurance Agent Danny Newton

"One word, no two, Mrs.Seena. she went above and beyond yesterday, Nov. 30, 2023 she took a payment from me, that I was unable to get completed the night before, due to the computers being down at State Farm after hours. She not only accepted the payment, she added another car to my policy, that I requested. This woman’s customer service, was great, through the roof. Not only that she was very quick, to assist and complete my request, answer my questions. Thanks again, Seena, good job."

"Started a policy in Feb 2023 for a new car I bought. I needed to added a car to the policy in May 2023. I attempted to call to get a quote to add the car to my policy and never received any kind of quote. So I started shopping around to see what my options would be and got a quote from a different insurance company for a policy for my 2 cars. They quoted me $220 per month. I was paying $446 for the coverage on just 1 car with State Farm! So of course I took the new policy. If they had answered the phone I would have never even shopped around so they did save me money in that way. So I cancel the policy and fast forward a few weeks later I still get charged the $446 premium. Mistakes happen right? I call State Farm Customer Care to get a refund processed. They ensure me that the refund request was submitted. I wait a couple of days and realize that i never received any confirmation that the refund was being processed. So I call customer care back to follow up and of course they show no record of anything. They tell me that they will submit another refund request but that my local agent was responsible for handling the refund. So I attempt to call several times and customer care attempts to call as well. I send them email and leave voicemails for the request and so does customer care. This morning I finally am able to get in contact with someone at Danny Newton's office. She tells me that the cancellation was not processed until 6/22 that is why I got charged on 6/21 ( mighty convenient....). But still I am just wanting to get the refund for the extra premium payment. She tells it me it will be another 2-3weeks to get processed?! The policy was cancelled of 5/24. This payment should not have even occurred and now you are telling me that I have to wait to the middle of July to get my money back! To make the situation even worse as I have been going through this process I realized that they had created duplicate policies on the same car and were charging me an $113 month for that policy! All In all this place have over charged me by almost $900 and their excuse is to blame State Farm Customer Care. You are an State Farm Agency! If I am never able to get in contact with you how else am I supposed to get the help I need. The communication for this place is terrible! There lack of customer service is frustrating and lack of appreciation for your business is obvious. State Farm Customer Care were very apologetic but if you want good service I would definitely suggest find a different agent to use"

"I would like to express my EXTREME Gratitude for the customer service I received from Liam at Danny Newton State Farm Insurance office. I was in tears prior to speaking with him as a result of another auto insurance company that was not willing to work with me under despair and unforeseen circumstances. Liam was empathetic, offered great service and was very thorough. I appreciate you Liam!!!!"

"My experience With this agent is something I hope no one experience. The agency does not give All State a good rep. I moved into NC needing auto insurance. Was quoted a price. Granted it was lower than what competitors were charging. I was pleased with the payment. So, I paid what the agency’s representative quoted me. I was assured that it would be the same price for the entire six months. I paid the following month which was what I was quoted. Then when Aprils bill came around, it skyrocketed $50.00 more than what I was quoted. It took the underwriters a month for me to finally receive my cards. When I received the April’s bill. I called the agency. Representative could not give me a straight forward answer. So, called the 1-800 # and was explained that the policy was worth more that I was quoted. That’s not my fault. Scenario: how about the owner of this so called agency needed repairs done to (for example) his/her refrigerator. I got to the residence. Determined what was wrong. Didn’t have the part on hand. Stated that I’ll be back in an hour with part in hand and quoted the owner $150.00 including parts and labor. Now I’m done the job and I handed the owner a bill for $225.00. Now granted the diagnosis.of the problem with the refrigerator did not change much. All it was a faulty defrost mode switch. How do you think you would react? No person names were not used except for the insurance name. Short and Sweet Bad Business for an agent that represents a very well known insurance company!!!!!!!!!"

"I was looking to switch insurance companies to meet my financial needs. I was connected with Liam a sales rep. He was so polite, professional and knowledgeable. I was pressed for time and he gave me a quote and then prepared my policy while I was on lunch break. I recommend contacting him for your insurance needs. Thanks Liam for everything!"

"I have been a client of the Newton agency for several years with no claims etc. I have 2 homes and 2 vehicles insured with them. I received a quote from another company that is substantially less money. When I called the Newton agency to discuss this I was told the lower price was a discount for a new policy. I checked with the agent from the other company, she said no, that is not how they do the quote. This was done in other states several years ago, but not in NC. I called back to Newton and Rebecca only said that I would lose my multi policy discount. She never looked for any other credits or discounts to see if there was a way to save my business. She had a very " oh well " attitude. I guess they have too many clients."

"Danny's been my business insurance agent for 6+ years with my current business and several years for the previous business i managed (the 4 years prior). His team has always been quick, attentive, knowledgeable and professional in my entire experience. If (any) one of his folks doesn't know an answer to my question they are sure to have the appropriate person or information available to me ASAP. Further, i have found when friends/customers/competitors offer to save me money on insurance, they never can get me a better rate for the coverage we carry. Really, i can't say enough about them."

"I have been with State Farm at this location for at least 10 years, I love this staff, Courtney, Miles, past, present staff have all been great! Miles has taught me so much about life insurance policies, I am so grateful, everyone very nice, accommodating and knowledgeable. I have moved all over NC but I will not change my State Farm!"

"I've been with Danny Newton's office for many, many years. My experiences over time has been that EVERYONE there has given me amazing customer service. I do want to point out two people: Rebecca and Courtney. Rebecca was patient with me when I came in with sheet of paper with questions after an accident. She was willing to listen and wait while I wrote down the information I needed. I've had two interactions with Courtney when I called with questions. What was so helpful and amazing about Courtney was that instead of her giving me a number to call and hanging up, both times she called the appropriate person with me on the line. She also stayed on the phone while I talked about my concerns to make sure I had my questions answered. In the confusing world of insurance, it was good to have her there while I tried to articulate what I needed and also to have her help me to articulate my needs. Mr. Newton, I want you to know that your team represents you well. Thank you all for all that you do."

"Hi everyone, my name is John Furry and being a proud customer of State Farm for some years now, i would like to say go with State Farm indeed!!! Danny Newton went above an beyond to help me after my home fire!!!!!! Im so thankful that Danny sent us the information on renters insurance cause if we had not got it, wow we would have been on the streets for sure! Not kidding eather! My wife had passed away before the fire, but Danny Newton had a very caring compassion for me and being alone i am now blessed with friends that truly care!!! Thanks also to the team out of state that were so kind an very helpful! Also to the crew at Danny Newton office as they helped me file pictures an receipts. You are all a beautiful bunch of good people and i truly mean that!!! Thankyou all so much!!! Love to you all!!!!!! God Bless!!! John."

"A great insurance company you can depend on when you need them. Every employee that works there is well versed in insurance, easy to work with and has been able to provide me with an answer to every question when it came to my coverage or incident reports. Also the ability that you can go see them anytime you need urgency is a Godsend compared to most modern insurance companies that only have an automated 1-800 Hotline."

"What can I say about Danny Newton's team.. They AMAZING everyone of his staff is very professional and is also there to help you. Miles,Kimberly Courtney and Rebecca are all great! They will call you back to make sure things are taking care of. I have had some very bad experience with different insurance company's and I can say I hit the Jake pot when I signed you with State Farm (Danny Newton's Office) . Keep up the great work team! You ROCK!"